Delivery
FREE PICK-UP IN WAIKIKI
Free pickup in Waikiki at the Aloha Surf Hotel located at 444 Kanekapolei ST Honolulu HI 96815 USA for all local orders. Please allow up to 4 hours for your order to be processed between normal business hours M-F 8am - 5pm & Sat-Sun 8am - 8pm. For all pick up orders, prior communication with Mojis staff is required to have your order ready and available. Communication via cell phone 360-977-2143 or email info@mojis.shop.
FAST DOMESTIC SHIPPING
Shipments within the US are fulfilled from our warehouses across the USA as soon as your order is verified, it may take up to 72 hours to process and ship your order during business days (Monday - Friday).
We are aiming to have your order dispatched from our facility within 1-3 business days. However, it may take longer particularly during the peak season around the end of the year or sales.
After your order has been shipped, delivery time within the United States is 2-7 business days. Please keep in mind that during holidays or limited edition launches, this time may vary.
For all domestic USA orders, you will receive complimentary Standard Shipping with orders > $100 USD. We offer our standard shipping (2-5 Business Days).
To ensure the best delivery service, we ship using the top carriers (DHL, USPS, UPS).
Additionally, Mojis will send you an email the moment your shipment is handed over to shipping provider (typically within 1-3 business days). They will provide you with a tracking number so you can follow your shipment throughout its journey.
INTERNATIONAL SHIPPING
For customers that do not live in the United States, we offer UPS International Shipping calculated in real time when you enter checkout. Depending on your country, import/customs fees may be applied to your order.
Mojis is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States. Standard International UPS Shipping (3-5 Business Days). When your tracking number becomes available, you will receive a notification via email to track your order.
INFORMATION ABOUT CUSTOMS
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Please note that we are not held liable for any custom fees in your country, hold times or incorrect shipping information provided. Allow 1 to 3 business days of processing your order to receive your tracking number.
Note: If you order multiple items, they may be shipped separately to ensure they get to you as fast as possible. In this case, you will be given individual tracking codes so you know exactly where your order is.
LOST PACKAGES
Mojis is not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. If you have any questions, please contact us at info@mojis.shop and we will try our best to assist you with this matter.